Klarna Pivots Back To Humans After AI Experiment Fails

Slashdot
By msmashMay 15, 2025, 1:30 am264 ptsTop
Fintech startup Klarna is now recruiting humans after its AI customer service agents underperformed. The buy-now-pay-later company, which eliminated its marketing contracts in 2023 and customer service team in 2024, now plans an "Uber-type setup" with remote gig workers. This marks a stark reversal from CEO…

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